Política de reembolso

REFUND POLICY

We want your seeds to grow. If something goes wrong, contact us at support.vivabotany@gmail.com and we will make it right.

Germination guarantee
If your seeds do not sprout after you follow the growing guide included with your order, tell us within 60 days of delivery. Send your order number and a photo of the sowing. We will send a free replacement pack, or refund the pack price if you prefer.

Damaged, wrong or missing items
If your pack arrives damaged, or you receive the wrong seeds, contact us within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund for that item.

Lost parcels
If tracking shows no movement for 30 days, contact us and we will reship your order or refund it.

Customs
Some countries only allow seeds in with an import permit, including Chile (SAG) and Argentina (SENASA). Please check your local rules before ordering. We cannot refund orders that are held, returned or destroyed by customs, because the shipping and handling costs have already been paid.

Returns
Because seeds are living plant material, we cannot accept returns of opened or unopened packs. You do not need to send anything back to claim a replacement or refund.

Cancellations
You can cancel your order for a full refund until it ships. After it ships, the policy above applies.

How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days.

Contact: support.vivabotany@gmail.com